CAM00282Personal

Just the basics…

  • Jermaine Ellis, 35
  • Brooklyn born, raised in St. Thomas, U.S.V.I.
  • Now Florida native

Education

The “traditional” kind…

  • Poinciana High School
  • Project Management Workshop
  • Management Effectiveness Program
  • ITT Technical Institute; Computer Programming
  • Valencia College; Programming & Analysis

Skills

The more appropriate ones, at least..

  • Moderate Typing (60WPM)
  • Programming Languages: BASIC, Visual Basic, C, C++, Java
  • Web Development: HTML, XHTML, XML, CSS, Javascript
  • Databases and Reporting: Access, Crystal, query languages
  • Tools: Adobe CS5.5, MS Office Pro 2010, SharePoint 2010

Experiences

…including my unofficial titles!

  • Business Traveler – National and international
  • Project Manager – Lead support systems implementations
  • Support Supervisor – Manage daily call center operations and escalations
  • Reporting Analyst – Crystal report writing and analysis
  • Technical Writer – Documented business operations, systems, and support procedures
  • Communications Coordinator – Departmental communications hub & information portal maintenance
  • Corporate Trainer – Facilitated in depth system and customer service training
  • Customer Service Representative – Aided and advocated for customer satisfaction
  • Attractions Attendant – IOA’s Incredible Hulk & Jurrasic River Adventure
  • Stocker – Redistributed products
  • Bus Boy – Maintained
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